Cancellation & Refund Policy
We want you to feel confident when purchasing Sightable. This policy explains your cancellation and refund rights, including Sightable’s additional 30-Day Satisfaction Guarantee.
This policy should be read alongside our Terms & Conditions.
- Your Statutory Cancellation Rights
Depending on the nature of the content or service you purchase, you may have a statutory right to cancel your contract within 14 days.
Sightable membership provides immediate access to digital content and services. Where required, before providing immediate access we will ask you to expressly request that supply begins during the 14-day cancellation period and to acknowledge the effect this may have on your statutory cancellation rights.
In particular, where digital content is supplied immediately with your express consent and you have acknowledged that your cancellation right will be lost when supply begins, you may lose the statutory right to cancel that digital content once access has started.
Different rules may apply to services supplied as part of your membership. Where you retain a statutory cancellation right and cancel after expressly requesting that a service begins during the cancellation period, we may charge a proportionate amount for services already supplied where permitted by law.
Nothing in this policy limits or replaces any statutory cancellation, refund or other consumer rights you have by law.
- Sightable 30-Day Satisfaction Guarantee
In addition to your statutory rights, your initial Sightable membership comes with our 30-Day Satisfaction Guarantee.
If you decide within 30 days of purchasing your initial membership that Sightable is not right for you, you may contact us to request a refund.
We want you to have a genuine opportunity to explore Sightable, including its educational content, VoyantGo retirement modelling software and member support.
Our guarantee is offered in good faith. However, where there is clear evidence that the guarantee has been deliberately misused, including purchasing membership primarily to make substantial use of the platform before requesting a refund, we reserve the right to reduce or decline a refund under this voluntary guarantee.
Any such decision will be made reasonably, taking account of the circumstances and evidence available. Normal use of Sightable to assess its suitability will not, by itself, affect your eligibility.
The 30-Day Satisfaction Guarantee applies only to your initial Sightable membership purchase. It does not apply to annual membership renewals, pathway changes or separately purchased one-to-one guidance sessions.
The guarantee is separate from your statutory cancellation rights and remains available subject to these conditions, even where you have consented to immediate access to digital content. Nothing in this guarantee limits your statutory consumer rights.
- How to Request a Refund Under the 30-Day Satisfaction Guarantee
To request a refund, contact us at support@sightable.co.uk within 30 days of your initial membership purchase and tell us that you wish to claim under the Sightable 30-Day Satisfaction Guarantee.
We may review relevant membership activity where there are reasonable grounds to believe the guarantee has been misused, in accordance with the conditions outlined in Section 2.
Where your request is approved, we will confirm your refund and cancel your membership.
Refunds will normally be made to the payment method originally used to make the purchase.
We aim to process refunds promptly and, in any event, within any timeframe required by applicable law.
- Cancelling Your Annual Renewal
Sightable membership lasts for 12 months and automatically renews for a further 12 months at the applicable renewal price unless you turn off automatic renewal before your renewal date.
The current standard annual renewal price is £195.
You may turn off automatic renewal at any time before your renewal date through the cancellation method available within your account or by contacting us at support@sightable.co.uk.
Turning off automatic renewal does not end your current membership. You will continue to have access to Sightable until the end of the period for which you have already paid, after which your membership will expire.
The 30-Day Satisfaction Guarantee does not restart when your membership renews.
Any statutory rights applying to a renewal are unaffected by this policy.
- Pathway Changes
If you pay to move to another Sightable pathway, the 30-Day Satisfaction Guarantee does not restart and does not separately apply to the amount paid for that pathway change.
Any statutory cancellation or refund rights that apply to your pathway change remain unaffected.
Changing pathway does not restart or extend your existing membership period unless we expressly tell you otherwise.
- One-to-One Guidance Sessions
One-to-one Sightable guidance sessions are optional and purchased separately from your membership.
If you need to cancel or rearrange a guidance session, you may do so without charge provided that you give us at least 24 hours’ notice.
If you cancel or rearrange with less than 24 hours’ notice, or do not attend your booked session, the session will normally be treated as used. If you wish to book another session, a further session will therefore need to be purchased.
We recognise that unexpected circumstances can arise and may, at our discretion, waive this requirement where we consider there to be reasonable extenuating circumstances.
If Sightable needs to cancel or rearrange your session, you will not lose the session you purchased. We will offer you an alternative appointment. If we are unable to provide a suitable alternative, you will be entitled to a refund of the amount paid for that session.
Your statutory consumer rights remain unaffected.
- Where There Is a Problem With the Service
The 30-Day Satisfaction Guarantee does not replace your legal rights where digital content or services are faulty, not as described or have not been provided with the standard required by law.
If you experience a problem with Sightable, please contact us at support@sightable.co.uk so that we have the opportunity to investigate and resolve it.
Nothing in this policy limits any remedy available to you under applicable consumer law.
- Contact Us
If you wish to cancel, request a refund or have a question about this policy, please contact:
VFE Group Ltd
Registered in England and Wales
Company number: 12603378
Registered office: 128 City Road, London, EC1V 2NX
Please note that our registered office is not a customer correspondence address. Please contact us by email for customer enquiries.
Last updated: October 2026